Plett Tourism launches Concierge Service 

Concierge Service at Plett Tourism
Published: August 4th, 2022
by Janet Middleton

Ahead of the curve: Plett Tourism launches real-time Concierge Service

As Plett Tourism slowly starts to welcome increasingly large numbers of both South African and international travellers back to our shores, the office has launched a new real-time concierge service to assist visitors in planning and enjoying their ideal holiday in Plettenberg Bay. 

Even in an age where many travellers plan and book their holidays online, the Plett Tourism office, located on the upper level of Melville’s Corner in Main Street, Plettenberg Bay, has been a destination for visitors to get up-to-date information and advice on where to stay and how to spend their time in and around Plettenberg Bay. Now, with the addition of an in-house Concierge Service, the office can expand on providing a Plett-style personalised and hassle-free service for visitors to make use of. 

The front-of-house staff at the Plett Tourism office are knowledgeable and friendly, and are easily able to assist with enquiries and bookings in real-time and answer any questions guests may have. Plett Tourism CEO Patty Butterworth is pleased with the introduction of this new service: “We have been looking at a dedicated Concierge Desk in the office for some time now, and it felt like the right time to introduce this invaluable resource as visitors return to Plett.” 

The Concierge Team brings together a dynamic duo of experience and enthusiasm in Emily Potgieter and Brayley Booysen. Emily is a Plett Tourism office legend with 22 years’ experience in the office, specialising in understanding guest requirements and handling special requests. Her knowledge of local activities, restaurants and shopping destinations is second to none and she speaks English, German, isiZulu and Afrikaans. Brayley is newer to the Plett Tourism team, graduating from tourism intern to information officer in 2022, but brings a passion for music, arts, events and culture to the team and strong organisation skills to both the Concierge and Community Hot Desk. She speaks English and Afrikaans. Both Emily and Brayley are strong ambassadors for Plett and enjoy meeting and assisting visitors.

The Concierge Service is available at the Plett Tourism office during office hours and includes: 

  • Real-time activity bookings
  • Real-time accommodation bookings
  • General information and referral services
  • Administrative services
  • Photocopy-Printer services 
  • Scan-to-email
  • Community Hot Desk (no charge, bookings essential)
Emily Potgieter and Brayley Booyse are Plett Tourism's Concierge Service Officers.